Average Client ROI
Achieve Target Outcomes
Sustained Impact (2+ years)
Programs Include ROI Tracking
What gets measured gets done—and gets funded
Most leadership development and organizational transformation programs don't measure ROI. They track activity (# trained) not impact (business results). Without measurement, you can't prove value, make adjustments, or secure continued investment. We measure rigorously because transformation is an investment that must deliver returns.
Leadership needs evidence that transformation delivered results. Data proves ROI and justifies investment.
Real-time metrics show what's working and what's not. Adjust approach based on data, not assumptions.
Measuring progress creates momentum. Celebrate milestones and build confidence in the transformation journey.
When leaders know they'll be measured on outcomes, they commit differently. Metrics drive accountability.
Programs that demonstrate ROI get continued investment. Measurement ensures sustainability of efforts.
Continuous measurement enables continuous improvement. Learn, adjust, optimize—based on data.
Four levels of impact measurement
Level 1: REACTION → Did they like it?
Level 2: LEARNING → Did they learn?
Level 3: BEHAVIOR → Did they change?
Level 4: RESULTS → Did it matter?
We focus primarily on Levels 3 & 4—behavior change and business results.
What We Measure: Participant satisfaction, engagement, and relevance of programs.
Positive reactions don't guarantee impact, but negative reactions predict failure. If participants don't find value, they won't apply learning.
Our Standard: 4.3/5 or higher satisfaction across all programs
What We Measure: Knowledge gained, skills developed, awareness increased.
Learning is necessary but not sufficient. People can learn without changing behavior. But you can't change behavior without learning first.
Our Standard: 80%+ demonstrate capability improvement
What We Measure: On-the-job application of learning. Are people actually doing things differently?
Behavior change is where transformation happens. If behaviors don't change, nothing else will. This is the bridge between learning and results.
Our Standard: 70%+ demonstrate sustained behavior change (6+ months)
What We Measure: Organizational and business outcomes. Did transformation improve what matters to the business?
Our Approach: We work with you to identify 5-8 key business metrics that matter most to your organization and goals. We measure baseline, track progress, and report results.
Rigorous financial analysis of transformation impact
Example: If benefits = $500K and costs = $100K, then ROI = 400% or 4:1 return
Transparency: We capture full costs to ensure ROI calculation is credible and conservative.
Conservative Approach: We only include benefits we can directly measure and attribute.
Historical results from our client engagements
| Program Type | Typical Duration | Average Investment | Typical ROI | Time to ROI |
|---|---|---|---|---|
| Executive Coaching | 6-12 months | $15K-$30K per executive | 5-8x | 6-12 months |
| Leadership Development Program | 6-12 months | $50K-$200K | 3-5x | 12-18 months |
| Culture Transformation | 18-24 months | $200K-$800K | 4-7x | 18-24 months |
| Change Management | 6-18 months | $100K-$500K | 3-6x | 12-18 months |
| Team Effectiveness | 6-12 months | $35K-$75K per team | 4-6x | 9-12 months |
| Coaching Culture Transformation | 18-24 months | $250K-$900K | 4-6x | 18-30 months |
Note: ROI varies based on organization size, starting point, commitment level, and specific outcomes targeted. These are typical ranges based on historical client data.
How we track and report impact throughout the engagement
When: Before program starts
When: Throughout program (monthly/quarterly)
When: Program completion + 6-12 months
When: 12-18 months post-program
Our reputation depends on honest, rigorous measurement. We'd rather report modest, credible ROI than exaggerated claims.